Available Position

Customer Service Officer

Support an established customer group with sales and enquiries via phone and email. Seven Hills. Friendly and supportive team.

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Bree Clements

Principal Consultant

Contact Bree
Job Reference

3806701


Industry

Customer Service - Call Centre

Job Type

Permanent / Full Time


Salary

$68000

Location

Sydney

Customer Service Representative

Company Overview:
Our client based in Seven Hills, specialises in providing exceptional solutions in the electrical, industrial, data, and lighting sectors. As a Customer Service Representative, you'll play a pivotal role in maintaining our outstanding customer service standards.

Position: Customer Service Representative
Location: Sydney, Seven Hills
Working Hours: Monday to Friday
Reporting To: Customer Services Team Leader
Team Size: Small, fostering a collaborative and supportive environment

Key Responsibilities:
  • Manage order entry and handle 40-60 calls daily, addressing pricing and product inquiries with professionalism and efficiency.
  • Utilise Salesforce and other systems to manage and update customer data accurately.
  • Handle email inquiries promptly and effectively, averaging up to 60 emails per day.
  • Learn about clients' products offering additional advice and suggest additional products if required by customers
Requirements:
  • Proven track record in an administration-based customer service role, offering sales support and supporting product enquiries
  • Proven track record in call management and customer-focused interactions.
  • Strong problem-solving skills with a keen attention to detail.
  • Sales order management experience
  • Ability to adapt to change and thrive in a fast-paced environment.
  • Team focussed with a friendly and calm and friendly demeanour
  • Experience with Salesforce – highly regarded
  • Prior exposure to the electrical industry or related fields is a plus.
 
In return for your expertise you will be rewarded with :
  • Friendly and supportive team environment
  • $68,000 + Superannuation per annum
  • Working for a diverse company with the opportunity for career growth.
 
If this role sounds like your next career step, please click Apply Now!

Sounds like the role for you?