Available Position

Service Coordinator

Full Time - Geebung Location - Support a friendly and diverse team.

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Bree Clements

Principal Consultant

Contact Bree
Job Reference

3613662


Industry

Administrative Assistants

Job Type

Permanent / Full Time


Salary

$70000

Location

Brisbane

Service Coordinator

Location: Geebung, Queensland
Type: Full-Time

About Us: A leading provider of specialist products servicing the electrical industry. With a heavy client focus on mining and heavy industries. 

Role Overview:
Seeking a dedicated and organised Service Coordinator to the team in Geebung, Queensland.

In this role, you will play a crucial part in ensuring smooth project execution, programmed maintenance, and effective resolution of breakdown situations. Your exceptional customer service, organisation, and prioritisation skills will be instrumental in optimising service delivery.

Key Responsibilities:

  • Act as customers’ primary point of contact regarding service-related matters, including occasional out-of-hours support.
  • Scheduling service jobs, maintaining the calendar, and ensuring compliance with fatigue policies.
  • Proactively manage bookings with existing customers, understanding service cycles and rosters to optimize team efficiency.
  • Coordinate travel logistics including flights, car hire, and technician accommodation bookings.
  • Verify timesheets against signed site day sheets and company policies.
  • Prepare accurate invoicing following customer agreements, including overtime and travel invoicing requirements.
  • Develop a comprehensive understanding of our business model to optimize gross margin.
  • Collaborate with the People and Culture team to maintain the training matrix and ensure sufficient resources are inducted onto sites as per customer requirements.
  • Follow up to ensure timely submission of technician reports and calibration certificates to customers.

Requirements:

  • Strong customer service orientation with excellent communication skills.
  • Proven ability to prioritise tasks and manage multiple projects simultaneously.
  • Previous experience in a service coordination or scheduling role, preferably in a technical or service-oriented environment.
  • Proficiency in MS Office Suite and scheduling software.
  • Attention to detail and commitment to accuracy.
  • Ability to work effectively both independently and as part of a team.

Benefits:

  • $70,000 + Superannuation
  • Opportunities for growth and development.
  • Collaborative and supportive work environment.
  • Full time permanent position

If you are a proactive and organised individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join us in supporting our clients and achieving great results.

Sounds like the role for you?